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Customer Service
MTI offers 24/7 service to manage your customer base. Our agents can process orders and secure additional sales in real time - Address customer product or service issues - Answer or dispatch messages - Provide technical support - Online Live Chat coverage - All while you concentrate on your core business responsibilities.
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Inbound/Outbound Sales
Our professional sales agents are experienced in securing sales and upselling through outbound/inbound calling -- managing web sales via email or Live Chat - completing any documentation or reporting required by our clients
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Order/Data Processing
We offer highly skilled dedicated agents "round the clock" to take orders and upsell your products or services either via phone or online with accurate order entry and follow-up - Complete system integration capability - Provide online Live Chat coverage
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Catalog Sales
Highly experienced agents take and process inbound catalog sales calls - provide promotional information to callers -upsell additional products to callers per client's needs - full system integration for order entry - 24/7 service - Live Chat
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Lead Generation
Experienced agents will manage cold calls and supply you with hot/warm leads per your criteria. This process provides viable leads to maximize the effectiveness and efficiency of your sales force. MTI can secure lead generation lists for you or work from your lists.
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Answering Services
MTI has qualified professional agents to answer your company's inbound calls with immediate disposition response - paging, emailing or recording messages - relay general messages and information to callers - provide customizable message reports
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Dispatch Services
MTI will provide experienced, qualified personnel to set up and maintain dedicated 800 numbers for your employees and customers - process inbound service requests and dispatch accordingly - provide real-time internet access for tracking service orders and scheduling - full system integration- Complete work order processing - 24/7/365
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Sales and Training Webinars
Knowledgeable MTI personnel, utilizing multiple system capabilities, provides full spectrum Webinar services from program set-up through meeting scheduling, attendance tracking, results reporting, program evaluation and follow-up.
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Tech Support
MTI personnel is skilled in delivering technical support and trouble-shooting challenging issues - Providing webinar training and information for employees or customers - backed by a fully staffed Information Services team - provide 24/7 Live Chat accessibility
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Surveys/Analysis
Our staff can effectively create and conduct surveys, record and analyze data for optimum results
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Help Desk
Experienced agents will process inbound customer inquiries - Trouble-shoot technical issues - Route requests as needed - Full system integration - 24/7 phone or online Live Chat
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Fulfillment
Complete staff available to manage mailings, promotional materials, lead generation letters, customer follow-up letters, contracts and more
